Returns

RETURNS POLICY

We want you to be happy with your purchase and we apologise if it is not. For whatever reason that you are not satisfied, we would be most happy to provide refunds for all items purchased from us if all items are in their original condition.

We are unable to process any claims for refund if items have been mailed back to us damaged due to misuse or poor packaging.

1. VALIDITY FOR RETURNS

All returns would need to be raised within 10 days of the invoice date for UK customers, and 20 days for overseas orders. All requests for returns however, would need to be strictly made by email to jonathan@jharbourne.com for both local and overseas deliveries.

2. RETURNS

2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.

2.2 Mail us your parcel via a trackable and insured mode of postage.

2.3 Wait for our email confirmation and you will be notified once your refund has been made. Generally, the processing period is 5 working days upon receipt of your parcel.

2.4 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.

2.5 All returns need to be shipped to:

JHarbourne.com
8 Glasbury House
Ferndale Road, London SW9 8AY UK

Tel: +44 7939 490702

3. OTHER TERMS & CONDITIONS

3.1 All items that are returned and exchanged, can only be made once.

3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order.

3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

3.4 JHarbourne.com makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.

3.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of UK.

3.6 All decisions made by JHarbourne.com is final.